Dog accidentally flown to Japan reunited with family

20 March, 2018, 04:16 | Author: Regina Lloyd
  • United's Most Recent PR Disaster Required a $90000 Make-Good to One Family

The flight attendant allegedly did not hear or understand the family when they said the dog was in the carrier. "I mean, it's really sad", said Pattie Jirakll, an animal activist.

It's named "Kokito's Law" - after the 10-month-old French Bulldog who died when a flight attendant stowed him in a overhead compartment on a flight from Houston to NY.

Kennedy, citing the U.S. Department of Transportation, said in a letter to the president of United that of the 24 animals that died in major airlines' care previous year, 18 of those animals were in the care of United.

United Airlines released a statement apologizing and taking full responsibility for the incident.

"Pets are not luggage, and they should not be put in the overhead compartment", she said.




"We have spoken to the family, our crew and a number of passengers who were seated nearby. We provided compensation to all customers on board for the diversion".

United has said that the accident should have never occurred, and that "pets should never be placed in the overhead bin". To prevent this from happening again, by April we will issue bright colored bag tags to customers traveling with in-cabin pets.

This is United's second animal-related incident in less than a week. A further 13 pets ended their United flight with some kind of injury. Last year, the airline, one of the largest in the world, carried about a quarter of the total number of animals transported by air in the United States, but it was responsible for 18 of the 25, or more than 70 per cent, of flight-related pet deaths last year, according to Transportation Department data.

John Kennedy, a Republican senator from Louisiana, is also demanding an explanation from United on its high rates of animal deaths in transit.

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