Apple said to replace iPhone batteries at discount regardless of diagnostic test

03 January, 2018, 01:37 | Author: Cecelia Webb
  • Apple sanctioned in Qualcomm court case for withholding documents

Apple has been all over the news lately - and not in a positive light. When CNET's Oliver Padilla went to ask for a battery replacement yesterday, they promised him one - even though his phone passed the battery capacity test with a "green" result.

The company recently launched a $29 battery replacement program after admitting that it been secretly slowing down devices as their batteries aged. If the device was still capable of retaining over 80 percent of its original battery capacity, users would have to pay Apple's $79 fee.

Apple also said it will cut the price of a battery replacement by $50 to $29 through next year. The only caveat is you need to have never had any third-party parts placed inside your iPhone such as a third-party battery. This does not reconcile with the expectation of pent-up demand or push-out to the first quarter of 2018 in our opinion: "consumers who wanted to get an iPhone X in December 2017 already have it". Older iPhones shouldn't be experiencing the slowdown, due to the switch with the 6 to a lithium-ion battery. If you're done with the iPhone, you have plenty of options.

The replacement plan begins in late January for anyone with an iPhone 6 or later that requires a new battery.

At least five groups seeking class action status, involving consumers in Texas, Illinois, California and NY, have also sued the company in the wake of the slowdown revelation. Apparently, Apple has now internally clarified that if a user reports slower performance, their battery should be replaced at $29 regardless of its health check.

With the iPhone throttling controversy still going strong, the discovery of this information on Apple's "iPhone Battery & Power Repair" support page led to some concern that Apple could be backing out of its decision if a customer's phone didn't pass muster.

To get your device back up and running in tip top shape, simply follow the steps below. It's an inconvenience, but only takes a little bit of time and ensures that your phone will be restored to the way it was once they replace an old iPhone battery.



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