Google Pixel 2 XL fingerprint scanner broken after Oreo 8.1 update

20 December, 2017, 00:46 | Author: Darrell Baldwin
  • Pixel 2 XL

The Nexus 6P and 5X too received the update, but they lack subtle neatness Google introduced with Pixel 2, especially because of the new Product sans font.

The Google Pixel 2 series has already seen one significant audio problem, that being related to how it was recorded through the microphone. Google has surprisingly stripped its Pixel lineup of the 3.5 mm headphone jack after heavily advertising its existence on the first Pixel iteration previous year.

Google support recommends users to restart the device in safe mode and then check if the problem persists. Usually, I request some music, only to have Spotify play out of Google Home and Google Music play from my Pixel 2 XL. Some users have claimed the issue to be fixed after the latest software update, while some stated that it works only in Safe Mode. According to one user on the forums, when touching two or more fingers at once in a game, the display starts acting weird like if it's jumping or shaking.

AR Stickers was not released with the Google Pixel 2 device but it is now ready to go.

If this is not a hardware-related issue, it might have something to do with the software.

Some users in the thread have reportedly received functional adapter replacements from Google while some are still waiting for a fix to this unusual issue.




Another solution is to enable developer mode, as pointed out by Phone Arena.

A few days back, we have reported that some Pixel 2XL owners noted that their fingerprint scanner was taking too long to unlock handsets after the update to Android 8.1. It's possible that the port is wrongfully identifying the headphone jack adapter as a charger which is why it isn't working.

Google is now rolling out a "Hey, Google" option for Assistant, which should, theoretically, fix this issue.

Apparently, Google has increased the length of swipe you've to make on the lock screen to unlock the phone or get to the PIN, Pattern or Passcode screen.

Given the reliability of a tried and true technology like the 3.5mm headphone jack, having the USB-C replacement not work is understandably frustrating.

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