Google to hire thousands of YouTube moderators as criticism over content mounts

06 December, 2017, 00:22 | Author: Regina Lloyd
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The video-sharing platform has been criticised in recent weeks for failing to prevent predatory accounts and commenters from targeting children, as well as for the ease at which terrorist propaganda is uploaded to the site.

Since June, according to Wojcicki, YouTube's content moderation staff has manually reviewed almost two million videos for violent extremist content, and as a result, has removed a total of 150,000 videos.

Susan Wojcicki, the CEO at YouTube said in a blog post on late Monday that the company will be increasing the number of employees working as supervising the contents up to more than 10000 by next year.

The efforts to ramp up the number of human moderators comes as major tech giants also attempt to develop means to automatically target inappropriate content - with YouTube saying 98% of videos they remove for violent extremism are flagged by a "machine-learning algorithm". Several reports stated that advertisers were not comfortable in placing their ads on YouTube thereafter. Mentioning that they have learned from their past experiences taking down "Extremist" content and applying it to other "Problematic" content.

"Human reviewers remain essential to both removing content and training machine learning systems because human judgement is critical to making contextualised decisions on content", she said. We want advertisers to have peace of mind that their ads are running alongside content that reflects their brand's values.




"Since June, our trust and safety teams have manually reviewed almost two million videos for violent extremist content, helping train our machine-learning technology to identify similar videos in the future". "This will also help vetted creators see more stability around their revenue", she says.

Machine learning is key to this process, however, and YouTube has already harnessed it to great effect in flagging violent extremist content - as well as comparable comments - for human review.

The technology has reviewed and flagged content that would have taken 180,000 people working 40 hours a week to assess, according to Wojcicki.

"As challenges to our platform evolve and change, our enforcement methods must and will evolve to respond to them".

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