Uber CEO apologizes to London users for company's mistakes

27 September, 2017, 00:28 | Author: Regina Lloyd
  • Stopping traffic black cab drivers protest against Uber in 2016.     Dinendra Haria

The new CEO of Uber says he's sorry for "mistakes" the company has made-mistakes that could lead to the company losing its license to operate in London. The agency faulted Uber for its poor record of reporting serious crimes involving Uber drivers to the police.

Also on the radio program was London Mayor Sadiq Khan, who said while he wants the city to be "a place for new technology", operators like Uber must "play by the rules".

In a statement addressing the petition, Khan said: "I know that Uber has become a popular service for many Londoners - but it would be wrong for TfL to license Uber if there was any way this could pose a threat to Londoners' safety or security". In May 2017, TfL granted the company a four month extension to continue operating in London.

On Friday, Khosrowshahi asked London to "please work with us to make things right".

It didn't take long for Dara Khosrowshahi to face his first big leadership test as Uber's new CEO. "We will appeal [against] the decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change".

A petition calling on London to overturn its decision not to renew Uber's licence had gathered more than 750,000 signatures on Monday. 40,000 people have chosen to become Uber drivers. "This ban would show the world that, far from being open, London is closed to innovative companies who bring choice to consumers". Mayor Kahn's political opponents have been quick to point out that he received £30,000 from the union during his campaign to be London Mayor.




Transport for London, the regulatory body, said last week it wouldn't renew Uber's license when it expires September 30.

The outcome also has financial implications for Uber at a time when its backers are in talks involving a potential $12 billion stake from SoftBank Group Corp. and other investors.

Newport became the second Welsh city after Cardiff to welcome Uber to its streets in September 2016, adding to around 20 cities across the United Kingdom where it is in operation.

Also stranded are the 3.5 million registered users in London, who will need to find alternative transport or use "traditional" taxis. "They have let down their drivers and customers by failing, in the view of TfL, to act as a fit and proper operator".

It cited instances in which Uber failed to report serious criminal offences as well as its penchant to deceive regulators in its decision to not renew its license when it expires on September 30.

The newspaper City AM has described the TfL decision as "political" saying, "Anyone who has used the app will know that TfL's decision to ban it on the grounds of safety is weird, given that customers can track their ride via Global Positioning System and share their location and driver details with friends".

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