Sydney airport chaos as system outage grounds planes

26 September, 2017, 00:26 | Author: Regina Lloyd
  • Systems went down around 5.20am and while some planes have been able to land no aircraft are able to depart the airport

Passengers travelling to or from Sydney Airport on Monday were met with a change to their itinerary due to an Airservices system suffering an IT issue.

IN the wake of an air traffic control system fault grounding flights departing Sydney airport, delays are anticipated to flow onto Rockhampton's airport.

Peter McGuane, the executive secretary at the air traffic controllers' union, Civil Air, said the outage caused a ripple effect nationwide, especially at the east coast's two other major airports of Melbourne and Brisbane.

Passengers were left facing hours of delays when the air traffic control software failed about 5am.

ASA said the glitch had now been resolved but the airlines expected disruptions to continue as they dealt with a massive backlog.

There were long queues at check-in and transfer desks.

Meanwhile, Auckland Airport's website showed several flights from Auckland to Wellington, Dunedin, Napier and Whanganui had been cancelled or delayed.

As a result Air Services Australia (ASA) reduced traffic capacity to ensure safety standards were maintained.

"I'm very calm about it, but it's chaos", she said.

Her flight from Perth to Melbourne overnight was cancelled and she was put on a flight to Sydney.

The ABC understands the fault relates to the flight planning system.

This feeds into the radar picture and without it, controllers can not see which plane is which.

Qantas is also urging customers to check their flight status, confirming "significant delays" at Sydney Airport are affecting all airlines.

Travellers should contact their airline for flight updates.



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